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Login
See how easy it is to access your account. If you are already signed into any of the google services, you are not even required to enter your password! -
Workspaces
Create as many workspaces as needed. Workspaces are sandboxed environments to experiment, test before deployment. -
Agents and Groups
Invite colleagues and form support groups. Each group has an internal and external email address to deliver the right balance of power and flexibility. -
Ticket Fields
Customize ticket field values to what makes sense to your business Or use the preset default values we have configured. e.g. Use P1, P2 instead of HIGH, MEDIUM etc. -
Preset Business Rules
We have spent a great amount putting together the best practices of support for you to play around with and customize. These are available as very very easy to understand and configure pre cooked rules. Eg. you can formulate a rule like "allow only tom and mary to solve tickets", we know that's weird, but we have seen many weird use cases out there. -
Custom Business Rules
So you are not satisfied with our presets. No problem, you have 8 different events to hook your custom rule on to, for instance, run this rule while a ticket is being created but before it is actually committed. Yeah, we know, advanced stuff for geeks and control freaks. -
Mail Templates
Ever seen a solution which allows you to choose a mail template based on certain conditions? Not many exist, ours does. Let's say you receive a ticket from a very important client of yours. Wouldn't you like to treat that specially than send a "canned" boring response? -
Salesforce Integration
Lets face it, CRMs do a pretty good job of managing contacts. Which is why we have integrated with Salesforce. As an administrator, you can specify which of the contact and account fields to display to an agent when he opens a ticket.
